How do I place an order online?

To make a purchase, add item(s) to the shopping basket. All items shown are at fixed prices and are shown in UK British Pound Sterling GBP (£ Great British Pound). Select all items you want to buy and then proceed to the checkout. You can pay securely online using PayPal or all major credit/debit cards, payment can also be made bank transfer.

Can I reserve items?

In fairness to all of our customers we do not reserve items, we process orders on a first received and payment confirmation basis.

How will I know that you have my order

When you have placed your order and made payment, you will receive an order confirmation by email. This lets you know we have received your order. If you don’t receive the confirmation email within a few minutes of ordering, please check your spam folder. If you have still not received confirmation or are unsure please contact us and we will check that we have a record of your order.

How much does shipping cost?

Individual item prices shown do not include shipping costs. Shipping is added at the checkout and is based on the order weight and location transhipped to. To assist you whenever each item is added to the shopping basket a total weight and cost for shipping will be given.

I am an overseas customer, how can I calculate the cost of my order?

All our prices are shown in GBP (£ Great British Pound Sterling), you can use our currency converter to work out how much your order will be in your own currency: use our currency converter below.

When placing an order, your card will be debited in GBP and the exact amount you are charged will depend on the currency rate in your own country.

What payment methods do you accept?

Payment can be made using all major credit cards/debit cards: Mastercard, Visa, Visa Debit, Visa Electron, American Express, Maestro. Paypal payments are also accepted, as are payments by bank transfer (please contact us for details of our account details). We advise customers not to send cash payments.

How does the payment procedures work?

For debit and credit card payments we use a secure third party payment processor. When you place an order on our website, you are taken to Cardsave’s secure server to process your card payment. We do not have access to your card details. Payment processor undertakes transactions worldwide and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring all cardholder information is stored, processed and transmitted securely. We are also PCI compliant and Trustwave/WorldPay certified. Payment can also be made by Paypal even if you don’t have an account, click here for further details. We can receive online bank payments providing you contact us first, please check with your bank to ascertain if transaction fees apply.

When will my order be dispatched?

Orders are usually dispatched from office within 2-3 days, excluding weekends/bank holidays). Please then allow the necessary shipping time (see Delivery page). We will send you an email once your order has been dispatched.

What shipping methods do you use?

We use a variety of suppliers including the national postal service and local/national couriers to deliver you order in the most professional and cost effective manner. We always obtain proof of postage and collection. We recommend that customers avail themselves of recorded delivery options available as we do not accept responsibility for lost items outside of our control where customers have not sought this protection.

Can I have my order sent to a different address?

Yes. When you place an order you will be asked if the billing address is your delivery address, where a different delivery address is required you will be able to enter an alternative address.

How will my order be packaged?

All orders are packed in plastic sleeves and dispatched in hard backed envelopes, securely taped to avoid loss or damage. Larger bulky items will be packed into cardboard boxes and packed with protective filling. We never roll, fold or bend items when packing for delivery.

Are all items shown on the website in stock?

Yes, all items shown are in stock, if this is not the case then ‘Out of stock’ will be displayed to show that the item has recently been purchased.

Is the item shown, be the one that is delivered?

Again yes, the scanned image of the item is the actual one that will be delivered?

How is the condition of the item described?

We endeavor to be as precise as possible with the description of the listed item. We always list the best quality condition item before displaying sub-standard issues. Our programmes are a mixture of new programmes and secondhand purchased collections, therefore the condition of each programme/ticket is different. All items will have a comprehensive list of noted faults where they are not deemed to be in excellent condition. A rating of 1-5 is also applied to each programme, 5 being the best rating. The rating takes into account all faults recorded and the overall condition throughout. An example of this may be a programme that has a small mark on the cover but is pristine throughout the rest of the publication, this would therefore merit a higher rating than other items where the overall condition is of a lesser standard. We may be able to provide scanned images of items with multiple faults.

Can I order items that do not appear on the website?

Yes, you can use the ‘Wants list’ section of the website to record items and we will endeavor to source them.